Frequently Asked Questions (FAQ)

How do I access the videos included with my book?

Use the sdp.io links embedded throughout the books to access your videos, or you can access the videos directly from this site. If you bought the book from this site, use the My Account page. If it doesn’t work, make sure you’re logged in with the account you used to purchase the book. If it still doesn’t work, open a support request and we’ll help out.

If you bought the book elsewhere (such as Amazon), follow these instructions to create an account and send us your proof of purchase. After we’ve processed your registration, you’ll be able to use the My Account page.

How can I access your videos when I don’t have an Internet connection?

Our videos are very large–each book includes about 64GB of videos–so downloading them isn’t practical (and the bandwidth would be very expensive for us), and they won’t fit on a DVD.

We do sell 64 GB SD cards for Stunning Digital Photography and our Lightroom video books that include the video fies. Be sure to select the SD card option when buying, as shown here:

How do I download the ebook?

If you bought your book directly from this site, use the My Account page on this site.

If you bought the book elsewhere (such as Amazon), follow these instructions to create an account and send us your proof of purchase. After you’re registered, you’ll be able to use the links on the My Account page. If it doesn’t work, make sure you’re logged in with the account you used to purchase the book. If it still doesn’t work, open a support request and we’ll help out.

How do I copy the ebook to my Kindle?

The easiest way is usually to use the web browser in your Kindle to visit this site (Northrup.Photo). Login using the link in the upper-right corner. Then, open the Download link on the My Account page.

From the download pages, click/tap the .Mobi ebook version, which is designed for Kindle.

Unfortunately, we can’t support Kindle or other ereaders–but Amazon has an excellent support system. This page shows you how to transfer a file to your Kindle with a USB cable.

How do I copy the ebook to my iPad, iPhone, or other e-reader?

The easiest way is usually to use the web browser in your tablet, smartphone, or e-reader to visit this site (Northrup.Photo). Login using the link in the upper-right corner. Then, open the Download link on the My Account page.

From the download pages, click/tap the .epub ebook version, which is designed for any e-reader.

Just like a musician can’t help you troubleshoot copying an MP3 music file to your player, we can’t support the devices themselves. However, if you google “copy epub to iPad”, “copy ePub to iPhone”, “copy epub to Samsung S5”, etc., you can probably find a helpful web page.

How do I get the free updates?

If you bought the book from this site, I’ll send you an email when an update is available. You’ll be able to download an electronic update, even if you bought a paperback book. If you bought the book somewhere else, follow these instructions to supply your proof-of-purchase and email address.

How do I join the Facebook groups?

Open the link for your product from the My Account page and follow the instructions under Facebook Group. As shown here, there’s a simple form to fill out, and it might take us a day or two to approve your request:

How do I get my free Lightroom presets?

If you bought your book directly from this site, use the links from your book page on the My Account page. Make sure you’re logged in!

If you bought the book elsewhere (such as Amazon), follow these instructions to create an account and send us your proof of purchase. After you’re registered, you’ll be able to use the the Download link in the Lightroom menu on this site. If it doesn’t work, make sure you’re logged in with the account you used to purchase the book. If it still doesn’t work, open a support request and we’ll help out.

How do I join Northrup.Photo?

Go here! If you want access to video books that you’ve purchased (and their benefits), follow these instructions.

This didn’t answer my question! How can I get help?

If we haven’t answered your question, send an email to tony at northrup dot org and we’ll help out.

Thank you,

Chelsea, Tony, Justin, & Siobhan

The Northrup Photography Team

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